Questions, answered

Sign up, add your website domain, customise the bot, then paste a single <script> tag before the closing </body> tag. Your chatbot is live immediately. Ready-made snippets are provided for plain HTML, WordPress, Shopify, Webflow and any other platform that lets you edit page markup.

Under five minutes for most sites. Creating the account and verifying your email takes a minute, adding a website and copying the embed code takes another, and the rest is however long you spend on colours and your first few knowledge base answers.

No. If you can paste a line of code into your site — or your site builder has a "custom code" or "footer scripts" box — you can install it yourself. No plugins, no API keys, no build step.

The most common cause is a Content-Security-Policy on your website blocking outside scripts. In your browser dev tools, the Network tab will show chatbot.js as "blocked:csp". Your customer dashboard has a Check My Site button on the Install Widget tab that detects this automatically and gives you the exact policy line to add. Other causes: the chatbot is set inactive, or the registered domain does not match the site.

Yes — genuinely free, with no credit card and no trial period that expires. The Free plan gives you 1 chatbot and 100 conversations per month, permanently, including knowledge base answers and lead capture.

1 chatbot, 100 conversations per month, 20 knowledge base entries and 10 data collection questions per chatbot. AI responses, email automation, CSV export and custom branding require a paid plan (Starter or Pro).

Starter is ₹499 per month including GST (about $6) and is built for businesses with one website: 1 chatbot, 1,000 conversations per month, and every paid feature — AI responses, lead scoring, proactive triggers, WhatsApp handoff, webhooks, drip emails, custom branding. It is identical to Pro except for the quotas.

Pro is ₹999 per month including GST (about $12). You get 3 chatbots, 3,000 conversations per month, AI responses via ChatGPT or Gemini, a custom system prompt per bot, unlimited knowledge base entries and questions, email follow-up automation, CSV export, custom branding and priority support. Upgrading from Starter to Pro starts a fresh monthly term.

No — one conversation is a full chat session, not a single message. A typical session contains five to ten messages, so the monthly allowance goes considerably further than platforms that charge per message or per AI credit.

The chatbot stops responding to new conversations until your next monthly cycle begins, or until you upgrade. Nothing is deleted and your existing chat history stays intact.

No. We do not store your card details and never charge you without action on your part. We email a reminder five days before your subscription ends, and renewing early extends your current term rather than restarting it, so you never lose paid days.

Your account moves to the Free plan the day after expiry and we email you to confirm. Nothing is deleted — your chatbots, settings, knowledge base and chat history all remain. AI responses pause and Free plan limits apply until you renew.

Pro chatbots are powered by OpenAI ChatGPT or Google Gemini, whichever is configured on the platform. The Free plan does not send anything to an AI provider — it answers from your knowledge base only.

Yes. The Knowledge Base lets you add question-and-answer pairs — your FAQs, product details, policies, delivery terms, anything. The bot checks your knowledge base before calling the AI, so those answers are used first and cost nothing in AI usage. You can also import in bulk from CSV. On paid plans, AI Generate can even build the knowledge base for you: paste any web page URL or a block of text and AI drafts ready-to-import Q&A pairs which you review and import in one click.

Yes. The widget interface is available in 16 languages — English, Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali, Gujarati, Punjabi, Spanish, French, German, Portuguese and Arabic (with right-to-left layout) — or it can auto-detect the visitor's browser language. On paid plans the AI also replies in the selected language.

Yes, on every plan. Visitors can tap "Talk to a human" at any time; you are alerted by email immediately and can reply live from your dashboard — your replies appear in the visitor's chat window within seconds, marked as coming from your team.

On Pro you can write a custom system prompt for each chatbot, setting its tone, what it should and should not discuss, and how it should hand off to a human. You can also choose the AI model per bot.

No AI is perfect. Answers are generated from your knowledge base and system prompt, and can occasionally be incomplete or unexpected. Keep your knowledge base current, and avoid relying on the bot alone for medical, legal or financial advice.

Add pre-chat questions — name, email, phone or any custom field — and the bot asks them before the conversation starts. Every answer is stored with the conversation, visible in your dashboard and exportable as CSV.

The messages exchanged, any details the visitor submits in the pre-chat form, plus technical context such as IP address, browser, the page the chat started on and the referring URL. The widget does not track visitors across other websites and builds no advertising profiles.

You do. It is accessible only through your password-protected dashboard. Export it as CSV whenever you like and delete sessions whenever you choose. See our Privacy Policy for the full detail.

If you enable email follow-up and the visitor provided an email address, they automatically receive a transcript after the chat ends. You can also have the full transcript emailed to your own team on every conversation.

Yes. The Free plan covers 1 website; Pro covers up to 3. Each has its own independent settings, knowledge base, question flow and chat history, all managed from one dashboard.

Razorpay (cards, UPI, net banking, wallets), Cashfree, or direct UPI. Prices include 18% GST and a tax invoice is emailed after every payment. Direct UPI payments are verified manually against our bank statement, usually within a few business hours. Full detail is in our Payment Policy.

Passwords are stored hashed and never in readable form, and two-factor authentication is available on every account. API keys and payment credentials are held server-side and masked in the interface.

The widget itself is a plain JavaScript embed needing no configuration. For deeper integrations, get in touch — we can discuss custom API access for Pro customers with more specific requirements.

Email us or use the contact form — we reply within one business day, and Pro customers get priority. Our chatbot on this site can also answer most of these questions instantly.