Terms and conditions for using Livo Chatbot — the low-cost AI chatbot for websites, mobile apps and lead generation. Plans, usage limits and fair-use policy.
Last updated: 5 August 2026
These terms govern your use of Livo ChatBot (the "Service"), available at https://www.livochatbot.com. By creating an account or installing the chat widget, you agree to them. If you are accepting on behalf of a company, you confirm you have authority to do so.
The Free plan includes 1 chatbot and 100 conversations per month, with caps on knowledge base entries and data-collection questions per chatbot. The Pro plan includes 3 chatbots and 3,000 conversations per month with AI responses and the advanced features listed on our pricing page.
A "conversation" means one chat session, not one message; a single session normally contains several messages. When a monthly limit is reached the chatbot stops responding until the next billing cycle begins or you upgrade. Current limits are always shown in your dashboard, and we may adjust plan inclusions with reasonable notice.
You may not use the Service to:
We may suspend or terminate accounts that breach this section, in serious cases without notice.
You keep all rights to the content you upload — knowledge base entries, bot configuration and conversation records. You grant us only the licence needed to host and process it in order to run the Service.
You are responsible for your relationship with your website visitors, including publishing your own privacy notice, obtaining any consent your jurisdiction requires, and handling requests about their data. For those conversations you are the data controller and we act as your processor.
Pro chatbots generate replies using third-party AI models. AI output can be inaccurate, incomplete or unexpected. You are responsible for reviewing your knowledge base and system prompt, and for any reliance placed on chatbot responses. Do not use the Service to give medical, legal, financial or other professional advice without appropriate human oversight.
Pro subscriptions are billed monthly in advance at the price shown at checkout, inclusive of GST. Payment terms, invoicing and refunds are set out in our Payment Policy, which forms part of these terms.
We work to keep the Service available continuously but do not guarantee uninterrupted operation. Maintenance, third-party provider outages and events outside our control may cause downtime. We do not currently offer a contractual uptime guarantee.
The Service — its software, design, branding and documentation — remains our property. These terms grant you a limited, non-exclusive, non-transferable right to use it while your account is active.
You may stop using the Service and request account deletion at any time. We may suspend or terminate access for breach of these terms, non-payment, or where required by law. On termination your right to use the Service ends; export any data you wish to keep beforehand.
The Service is provided "as is" and "as available", without warranties of any kind to the fullest extent permitted by law. We are not liable for indirect, incidental or consequential losses, or for lost profits, revenue, goodwill or data.
Where liability cannot be excluded, our total liability arising out of or relating to the Service is limited to the amount you paid us in the three months preceding the event giving rise to the claim.
We may update these terms as the Service develops. The revision date above reflects the current version, and material changes will be notified by email or in the dashboard. Continuing to use the Service after a change means you accept it.
These terms are governed by the laws of India, and the courts of India have exclusive jurisdiction over any dispute, unless mandatory local law in your country provides otherwise.
Questions about these terms: info@livochatbot.com or our contact form.