Payment methods (Razorpay, UPI, Cashfree), GST-inclusive pricing and refund policy for the Livo Chatbot Pro plan — India's affordable AI chatbot at ₹999/month.
Last updated: 5 August 2026
The Free plan is free permanently and requires no payment details.
The Pro plan is billed monthly at the price displayed on our pricing page — currently ₹999 per month. All prices are quoted in Indian Rupees and are inclusive of 18% GST. The amount you see is the amount charged; nothing is added at checkout.
Your invoice shows the breakdown: the base amount, GST at 18%, and the total paid.
We accept payment through the following methods, subject to which are enabled on your account:
We never see or store your card number, CVV, UPI PIN or banking password. Those details are handled entirely by the payment provider.
Direct UPI transfers cannot be confirmed automatically. After you submit your UTR, your payment is marked pending verification and our team checks it against our bank statement. This is normally completed within a few business hours.
Your plan upgrades and your tax invoice is emailed as soon as the payment is confirmed. If we cannot match your UTR we will contact you rather than simply rejecting it. Each UTR can only be submitted once.
Discount codes may be offered from time to time. A coupon must be applied before payment — it cannot be added afterwards. Coupons may be limited by expiry date, total number of uses, or both, and cannot be exchanged for cash.
A GST tax invoice is emailed automatically to your registered address after every successful payment. It records your details, the plan, the base amount, GST, any discount applied, the total paid and the gateway transaction reference. All past payments are listed in your dashboard.
Pro subscriptions run for one month from the date of payment. Renewal is not automatic — we do not store your payment details or charge you again without action on your part.
Downgrading never deletes anything. Your chatbots, settings, knowledge base and chat history all remain — AI responses pause and Free plan limits apply until you renew.
Because the Free plan lets you evaluate the product fully and indefinitely before paying, Pro subscription fees are generally non-refundable once the billing period has started.
We will, however, refund in these circumstances:
Request a refund within 7 days of the charge by emailing support@livochatbot.com with your registered email and the transaction reference. Approved refunds are returned to the original payment method, normally within 5–10 business days depending on your bank.
If a payment fails, your plan is unchanged and you can try again with another method. If a payment is disputed or charged back, we may suspend the account until the matter is resolved.
We may change our pricing. Existing subscribers are notified by email before a change takes effect, and any change applies from your next renewal — never mid-term.
Billing questions, invoice corrections or refund requests: support@livochatbot.com, or use our contact form.