Privacy Policy

Last updated: 5 August 2026

1. Introduction

This policy explains what personal data Livo ChatBot collects, why we collect it, and what you can do about it. It covers two different groups of people, and the distinction matters:

• Our customers — businesses and individuals who hold a Livo ChatBot account.
• Website visitors — people who chat with a bot that one of our customers has installed on their site.

For visitor conversations, our customer is the data controller and Livo ChatBot acts as a data processor on their behalf.

2. Information we collect from customers

• Account details — name, email address, company name and phone number.
• Authentication data — a securely hashed password, and if you enable two-factor authentication, your TOTP secret. We never store your password in readable form.
• Configuration — the websites you register, bot settings, knowledge base entries and the questions you ask visitors.
• Billing records — the amount paid, GST breakdown, gateway transaction reference, plan and date. Card numbers and UPI credentials are handled entirely by our payment providers and never reach our servers.
• Usage data — login timestamps and quota consumption.

3. Information collected through the chat widget

When a visitor uses a chatbot installed on a customer's website, we store:

• The messages exchanged in the conversation.
• Any details the visitor voluntarily submits in the pre-chat form, such as name, email address or phone number.
• Technical context — IP address, browser user agent, the page the chat started on and the referring URL.
• The rating and feedback a visitor optionally leaves at the end of a chat.

The widget does not track visitors across other websites and does not build advertising profiles.

4. How we use this information

• To operate the service — running chatbots, storing conversations and showing them in your dashboard.
• To generate AI replies (see section 5).
• To send transactional email — email verification, password resets, account status, chat follow-ups, transcripts, renewal reminders and tax invoices.
• To process payments and issue GST invoices.
• To enforce plan limits and prevent abuse.
• To provide support when you contact us.

We do not sell personal data, and we do not share it for third-party advertising.

5. AI processing and third parties

On the Pro plan, visitor messages are sent to a third-party AI provider — OpenAI or Google Gemini, depending on how the platform is configured — together with the relevant knowledge base content, in order to generate a reply. Those providers process the request under their own terms and privacy policies.

Free plan chatbots answer only from the knowledge base and do not send conversation content to any AI provider.

We also rely on these categories of provider: web hosting, email delivery (SMTP), and payment processing (Razorpay, Cashfree and UPI banking infrastructure). Each receives only the data necessary to perform its function.

6. Cookies and local storage

We use browser storage to keep you signed in to the admin and customer dashboards, and the marketing site uses cookies for basic analytics where enabled. The chat widget itself uses minimal local storage to maintain the session while a conversation is in progress. We do not use third-party advertising cookies.

7. Data retention

• Conversations and visitor data are kept until the account holder deletes them, or the account is closed.
• Account records are kept while your account is open.
• Payment and invoice records are retained for as long as tax law requires, even after an account closes.

8. Your rights

You can access, correct, export or delete your data at any time:

• Account details can be edited in your profile.
• Conversations and leads can be exported as CSV, or deleted individually, from the chat history page.
• To close your account and remove associated data, contact support@livochatbot.com.

Depending on where you live you may have additional statutory rights, including under India's Digital Personal Data Protection Act. Write to us and we will honour any right that applies to you.

If you are a website visitor who chatted with one of our customers' bots and want your data removed, contact that website owner directly — they control it. If you cannot reach them, we will help you make contact.

9. Security

Passwords are hashed with a modern one-way algorithm. Access to dashboards requires authentication, and two-factor authentication is available on every account. API keys and payment credentials are stored server-side and masked in the interface. Traffic is served over HTTPS.

No system is perfectly secure. If we become aware of a breach affecting your data, we will notify you promptly.

10. Children

Livo ChatBot is a business product and is not directed at children. We do not knowingly collect data from anyone under 18.

11. Changes to this policy

We may update this policy as the product changes. The revision date at the top always reflects the current version, and material changes will be communicated by email.

12. Contact

Questions about privacy or a specific request: info@livochatbot.com, or use our contact form.