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✦ Features

Everything you need to engage and convert visitors

One platform, all the tools — from AI chat to lead capture, knowledge base training and full analytics.

Chat Quality
Last 30 days · all websites
Live
87%
Deflection Rate
4.8★
Avg CSAT
12
Missed Questions
Resolved by bot
87%
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AI Chatbot
Powered by Livo ChatBot
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Live Chat Takeover
Agent joined the chat
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Bot Playground
Re-run All · ✓ all passed
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GPT-Powered Responses

Leverage OpenAI's most advanced models to give intelligent, accurate answers using your custom knowledge base as context.

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Smart Lead Capture

Design custom pre-chat question flows to collect visitor name, email, phone and more. All leads are stored and exportable as CSV.

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Multi-Website Dashboard

Manage chatbots across unlimited websites from a single admin panel. Each site gets its own widget, settings and analytics.

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Knowledge Base Training

Upload your FAQ, documentation, or Q&A pairs. The AI uses your content to give on-brand, accurate answers to every question.

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Full Chat History

Every conversation is logged with visitor location and device. Search, filter, rate and send follow-up emails directly from the panel.

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Complete Customization

Pick your colors, chatbot name, avatar, position and welcome messages. Make the widget feel like a natural part of your brand.

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Live Chat Takeover

Visitors can tap "Talk to a human" any time — you're alerted instantly and can reply live from your dashboard, with your replies appearing in the widget in seconds. Every plan.

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16 Widget Languages

The whole chat interface speaks your visitor's language — Hindi, Tamil, Arabic (RTL), Spanish and 12 more, or auto-detected from the browser. AI replies match too.

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AI Knowledge Base Generation

Paste any web page URL or a block of text and AI drafts ready-to-import Q&A pairs — review, tick and import your whole knowledge base in one click.

Operations & trust tools

Business hours, satisfaction tracking, deflection analytics, visitor privacy tools, a bot testing playground, and knowledge base training from documents and full websites.

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Business Hours & Offline Mode

Set opening hours and a timezone for each website. Outside those hours visitors see your offline message instead of the usual greeting, and the AI itself knows to mention your team is offline. Every plan.

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CSAT with Visitor Feedback

The post-chat star rating now takes an optional written comment too. Your dashboard shows average rating, ratings collected and feedback count at a glance. Every plan.

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Deflection Rate & Unanswered Topics

See the percentage of chats your bot resolved on its own — knowledge base or AI — without a human handoff, plus a ranked list of questions it couldn't answer yet. Every plan.

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Visitor Data Privacy Tools

Look up every chat session, message and lead tied to one visitor's email address and permanently delete it in one action — built for GDPR-style data requests. Every plan, including Free.

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Bot Playground & Test Library

Test your bot live without touching real chat quota, save the specific questions you care about, and hit "Re-run All" after a knowledge base change to catch any answer that broke. Every plan.

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AI Training from Documents & Full Sites

AI Generate now also accepts a PDF or Word (.docx) upload, or a sitemap crawl that reads up to 8 pages and combines them into your knowledge base. Track a URL or sitemap to re-crawl itself daily or weekly, so the knowledge base stays current without manual work.

Every Feature, One Simple Price

Free forever, or unlock the entire feature set with Starter or Pro — no feature gaps, ever.

Deflection Rate 87% resolved by bot Business Hours Online 9am–6pm AI Chatbot Online Hi! How can I help you? What's included in Pro? Every feature — no gaps! ✦ ✦ ✦